Terms and Conditions

SHIPPING:

Ground shipping to the patient’s home is included is in the price of rental. Rental packages will include a prepaid return label. Once finished with the equipment, the customer has the option to repack the equipment and drop the box at an authorized shipping outlet or we can send a driver to the patient’s home to pick up the box for a small fee.

Repacking instructions will be sent via email at the end of the rental. Failure to follow repacking instructions may result in damage equipment or bulky boxes.

Customers will be held responsible for the cost of damaged equipment and/or additional handling fees imposed by FedEx/UPS due to bulky boxes.

When time allows equipment will be delivered two days prior to surgery for no charge. The rental begins the day of surgery and is counted in 24-hour periods, not calendar days. For example, if your surgeon has recommended face down positioning for seven days your rental will span over eight calendar days or seven 24-hour periods.

Rental charges will be billed to the credit card on file on the day of shipment. If an order is cancelled prior to shipping, all rental fees will be refunded. If an order is cancelled after the equipment has shipped but the box is unopened, the rental fee will be refunded less the shipping charges, the cost of the box, and a $30 processing fee. If an order is cancelled after equipment has shipped and the box has been opened, the rental fee will be refunded less shipping charges, the cost of the box, and a $50 processing fee (clean, pack, order process).

ITEMS NOT RETURNED:

Items not returned will incur a replacement fee which will be charged to the credit card on file.
PLEASE NOTE: Fees will be promptly refunded once items are returned.